E-Order

This Privacy Policy explains how we collect, use, store, process, and protect information when you use the E-Order application.

By using E-Order, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you use E-Order, the application may process the following information.

Account Information

The application may process:

• Name
• Mobile number
• Email address, where provided
• Client or account identification information
• Information required for authentication and account management

Customer Information

E-Order is a business ordering application. Users may enter and manage information about their business customers, including:

• Customer name
• Customer mobile number
• Customer address
• City or location information
• GST or business identification information, where applicable
• Customer or account identification information

Product Information

The application may process:

• Product name
• Item code
• Product category or group information
• MRP
• Selling/rate information
• Tax-related information where applicable

Order Information

The application may process:

• Order number
• Order date and time
• Customer associated with an order
• Products ordered
• Quantity
• MRP and selling rate
• Order amount
• Order history

2. HOW WE USE INFORMATION

Information processed through E-Order may be used to:

• Create and manage user accounts
• Authenticate users
• Manage business customers
• Manage products
• Create and process orders
• Maintain order history
• Synchronize orders with cloud services
• Provide customer support
• Maintain application security
• Troubleshoot technical problems
• Improve application functionality and reliability

We do not sell users' personal information.

3. LOCAL DATA STORAGE

E-Order may store certain application data locally on the user's device. This may include customer information, product information, and order information.

Local storage allows the application to provide certain functionality when an internet connection is unavailable or limited.

Information stored locally may subsequently be synchronized with our cloud services when synchronization is performed.

4. CLOUD SYNCHRONIZATION

E-Order may transmit relevant business and order information to cloud servers operated or managed by Sankhya Software Solutions for synchronization and storage.

Information transmitted may include:

• Client or account information
• Customer information
• Product information
• Order information
• Quantity and pricing information

Data is transmitted through network connections to application programming interfaces (APIs) used by the service.

5. INFORMATION SHARING

We do not sell or rent personal information.

Information may be shared or processed by:

• Cloud infrastructure and service providers necessary to operate the application
• Authorized personnel of Sankhya Software Solutions for customer support and service maintenance
• Government authorities or other parties where disclosure is required by applicable law

Information is intended to be shared only when reasonably necessary to provide, secure, maintain, or legally operate the service.

6. DATA SECURITY

We take reasonable technical and organizational measures to protect information processed through E-Order from unauthorized access, alteration, disclosure, or destruction.

Network communication with our services is performed using secure HTTPS connections where supported by the service.

However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

7. DATA RETENTION

We retain information for as long as reasonably necessary to provide the service, maintain business records, provide customer support, comply with applicable legal obligations, and meet legitimate business requirements.

Certain information may need to be retained where required by law, regulatory obligations, fraud prevention, dispute resolution, or legitimate business requirements.

Where information is retained for such purposes, it will be limited to what is reasonably necessary.

8. ACCOUNT AND DATA DELETION

Users may request deletion of their E-Order account and associated personal information.

To request deletion, please contact us using the contact information provided below.

Please provide:

• Your name
• Registered mobile number or email address
• Client or account identification information, if applicable
• A request stating that you want your account and associated data deleted

We will review the request and take appropriate steps to delete the account and associated personal data, subject to information that we are legally required or legitimately permitted to retain.

9. CHILDREN'S PRIVACY

E-Order is a business-oriented application and is not specifically directed toward children.

We do not knowingly collect personal information from children for purposes unrelated to the application's intended business functionality.

If you believe that a child has provided personal information through the application, please contact us so that we can review and take appropriate action.

10. THIRD-PARTY SERVICES

E-Order may use third-party libraries, frameworks, hosting providers, or technical services required for application functionality.

Such services may process limited technical or application information according to their respective privacy policies.

We do not authorize third parties to use information obtained through E-Order for purposes unrelated to providing or supporting the service, except where required or permitted by law.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

When changes are made, the "Last Updated" date at the beginning of this policy will be updated.

Users are encouraged to periodically review this page for any changes.

12. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.

© 2026 Sankhya Software Solutions Pvt. Ltd. All rights reserved.